Reducing Risk Through Response: Proven De-Escalation Techniques to Address Workplace Violence in Healthcare

Workplace violence in healthcare continues to rise, impacting the safety and well-being of staff, patients and visitors alike. In high-stress environments, the ability to de-escalate tense situations before they turn violent is a critical skill for hospital security teams.

This session explores hands-on strategies and proven de-escalation techniques tailored to the unique challenges of healthcare settings. Join security and de-escalation training experts as they share compassionate techniques to provide all levels of healthcare staff with the confidence needed to prevent violent confrontations among patients, family members and visitors.

Attendees Will Learn:

1. Environmental factors that can influence escalation.
2. How to train staff and security teams in situational awareness.
3. Key verbal and non-verbal communication techniques to defuse aggression.
4. Real examples of successful de-escalation in hospitals.
5. Physical defense that is actionable and practical.

Speakers

1. Moderator: Leena Toke, AHA
2. Jason Grellner, VP of Healthcare at Evolv
3. Jessica Olff, President, MOAB Training International