Tennessee Titans Turn to Evolv to ‘Get Obsessed’ About Fan Ingress Experience

Staffing shortages and protocols associated with COVID-19 have created numerous challenges related to fan ingress at sports stadiums across the country, including at Nissan Stadium. The Business Operations team for the Tennessee Titans knew they needed to make a change – and fast. Adam Nuse, VP of Business Operations for the Tennessee Titans said, “We started off wanting to address customer service, but we ended up scratching that and went directly to being fan-obsessed. When Evolv appeared on our radar, it fell right in line with what we were trying to do from the standpoint of creating a fan-obsessed environment.” By enabling Evolv Express® the Titans were able to achieve the following:

• Helped to double fan ingress satisfaction scores from 2.3 to 4.6 (out of 5.0)
• Helped to reduce security staff required to manage entry points from 280 to 94
• Helped to extend security perimeter 100 feet – catching 254 prohibited objects before they got to the security gate within a 3-game period