Georgia Aquarium Aims to Create Secure Guest Experiences with Evolv Technology

At the Georgia Aquarium, the guest experience was impacted by the manual and outdated security systems that welcomed more than 2.5 million guests a year. With tons of guest feedback expressing their frustration with security queues, the aquarium implemented Evolv Express, which enabled them to achieve the following:

• Helped to improve guest experience scores from 4.0 to 4.6 (scale of 5)
• Helped to reduce security system lobby footprint by 50%
• Helped to improve operations and marketing programs with guest tracking
• Helped to reduce security staff attrition – saving time and budget for training and onboarding
• Reallocate 50% of security staff to other areas in the aquarium